Never Split the Difference: Negotiating As If Your Life Depended On It
Review: 5 "A masterpiece of literature" by , written on May 4, 2006
I really enjoyed this book. It captures the essential challenge people face as they try make sense of their lives and grow to adulthood.

Never Split the Difference: Negotiating As If Your Life Depended On It

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DEDICATION For my mother and father who showed me unconditional love and taught me the values of hard work and integrity

CONTENTS Dedication CHAPTER 1 | THE NEW RULES How to Become the Smartest Person . . . in Any Room CHAPTER 2 | BE A MIRROR How to Quickly Establish Rapport CHAPTER 3 | DON’T FEEL THEIR PAIN, LABEL IT How to Create Trust with Tactical Empathy CHAPTER 4 | BEWARE “YES”—MASTER “NO” How to Generate Momentum and Make It Safe to Reveal the Real Stakes CHAPTER 5 | TRIGGER THE TWO WORDS THAT IMMEDIATELY TRANSFORM ANY NEGOTIATION How to Gain the Permission to Persuade CHAPTER 6 | BEND THEIR REALITY How to Shape What Is Fair CHAPTER 7 | CREATE THE ILLUSION OF CONTROL How to Calibrate Questions to Transform Conflict into Collaboration CHAPTER 8 | GUARANTEE EXECUTION How to Spot the Liars and Ensure Follow-Through from Everyone Else CHAPTER 9 | BARGAIN HARD How to Get Your Price CHAPTER 10 | FIND THE BLACK SWAN How to Create Breakthroughs by Revealing the Unknown Unknowns Acknowledgments Appendix: Prepare a Negotiation One Sheet Notes Index About the Authors Credits Copyright About the Publisher  
DEDICATION For my mother and father who showed me unconditional love and taught me the values of hard work and integrity

CONTENTS Dedication CHAPTER 1 | THE NEW RULES How to Become the Smartest Person . . . in Any Room CHAPTER 2 | BE A MIRROR How to Quickly Establish Rapport CHAPTER 3 | DON’T FEEL THEIR PAIN, LABEL IT How to Create Trust with Tactical Empathy CHAPTER 4 | BEWARE “YES”—MASTER “NO” How to Generate Momentum and Make It Safe to Reveal the Real Stakes CHAPTER 5 | TRIGGER THE TWO WORDS THAT IMMEDIATELY TRANSFORM ANY NEGOTIATION How to Gain the Permission to Persuade CHAPTER 6 | BEND THEIR REALITY How to Shape What Is Fair CHAPTER 7 | CREATE THE ILLUSION OF CONTROL How to Calibrate Questions to Transform Conflict into Collaboration CHAPTER 8 | GUARANTEE EXECUTION How to Spot the Liars and Ensure Follow-Through from Everyone Else CHAPTER 9 | BARGAIN HARD How to Get Your Price CHAPTER 10 | FIND THE BLACK SWAN How to Create Breakthroughs by Revealing the Unknown Unknowns Acknowledgments Appendix: Prepare a Negotiation One Sheet Notes Index About the Authors Credits Copyright About the Publisher